Last updated: August 21, 2026
Orders are typically processed within 1–2 business days of purchase confirmation. Orders placed on weekends or public holidays are processed the next business day.
Where available, international shipping times generally range from 10–20 business days, depending on destination and customs processing. International customers are responsible for any customs duties, import taxes, or fees charged by their local authorities; these are not included in the product price or shipping fee.
Once your order ships, you will receive a confirmation email with tracking information where available. Please allow up to 24–48 hours for tracking information to update after it is first issued.
Shipping timeframes are estimates and are not guaranteed. Delivery may be affected by factors outside our control, including carrier delays, customs processing, weather events, or regional service disruptions.
If a package is returned to us as undeliverable due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. Additional shipping charges may apply in this situation.
If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier facility first, then contact us within 14 days of the delivery date so we can investigate and assist.
If you need to update your shipping address after placing an order, contact us as soon as possible. We can only update the address if the order has not yet shipped.
Questions about the status of your order or this Shipping Policy can be directed to:
Email: support@getdentabiome.com
Or use our Contact page.